FAQs

• The game is crashing, freezing, or won't load properly on my device.

• The game is asking me to update to the latest version, but I cannot find the update in my App Store or Google Play.

• I am seeing a generic "Connection Failed" or "Internet Error" message, but my connection is working fine for other apps.

• The game is reporting "Low Memory" or is unplayable because my device is running out of memory.

• I am receiving a Server/Data Loading Error like "SystemLoader" or "PlayFabDataLoader" when starting the game or loading data.

• I made a purchase (e.g., Bundles, resources, coins, boosters) but did not receive them.

• I made a purchase and wanted a refund or made an accidental purchase/duplicate charges.

• How can I report a player who might be cheating, or report a severe exploit/bug?

• I have earned stars/currency/rewards, but the game is not letting me use them or they are not appearing.

• I lost my rewards/progress in the Challenge or daily goals after a crash or disconnection.

• I am stuck on a specific level or feel the difficulty spike is too extreme.

• I am having trouble logging in or linking my account using a third-party service like Facebook or Apple/Google ID.

• How do I request to delete my account and game data or start a new game from scratch?

• How do I recover my progress or restore my old village/account after reinstalling the game or getting a new device?