I am receiving a Server/Data Loading Error like "SystemLoader" or "PlayFabDataLoader" when starting the game or loading data.

This usually indicates an issue with data retrieval from the server. Please ensure you have a strong, stable Wi-Fi connection and that the game is updated to the latest version. If the error persists after restarting your device and the application, please contact support with the exact error code for specialized investigation.


If the provided resolution does not address your concern, please contact our Support Team at https://smurfsmagicmatch.zendesk.com/hc/en-us. When submitting your request, kindly include the following information to facilitate a prompt and accurate response:

* Your User ID/Device ID

* The device you are using

* Details regarding when and how the issue occurs

Our team will review your case and make every effort to resolve the matter as swiftly as possible.

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