This may be due to an issue with the game's authorization to use your network data. Please try switching from Wi-Fi to cellular data (or vice versa) for a moment to refresh the connection. If the issue continues, check your device's app permissions to ensure the game is allowed to access the internet, then restart the application.
If the provided resolution does not address your concern, please contact our Support Team at https://smurfsmagicmatch.zendesk.com/hc/en-us. When submitting your request, kindly include the following information to facilitate a prompt and accurate response:
* Your User ID/Device ID
* The device you are using
* Details regarding when and how the issue occurs
Our team will review your case and make every effort to resolve the matter as swiftly as possible.