Your game progress is linked to your platform account (Google Play or Game Center). Please ensure the game is linked to the same platform account used previously. If your old account does not restore automatically, contact our support team at https://smurfsmagicmatch.zendesk.com/hc/en-us. When submitting your request, kindly include the following information to facilitate a prompt and accurate response:
* Your User ID/Device ID
* The device you are using
* Details regarding when and how the issue occurs
Our team will review your case and make every effort to resolve the matter as swiftly as possible.